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2020-21 Software Needs

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2020-21 Software Needs

2020-21 Software NeedsJoe Dickson2020-08-20T12:20:20-07:00

IT – Classroom Support

This is a form for the recording and maintenance of classroom support for the Information Technology Department.

Reason For Visit*
Enter the reason for your visit to this classroom/space.
Your Name*

Enter your name.
Date*
Month
Day
Year

Enter in the date you came to the classroom.
Time*

: Hours

Minutes

AM/PM

Enter in the time you came to the classroom
Building*
Select the building you are in.
Room Number*

Please enter the room number.
Building and Room

Enter the building and room number you are in.
Routine Room Test
- Turn lights on
- Turn the computer on
- Verify the display is working
- Log in as Smartclass
- Verify the keyboard is working
- Verify the mouse is working
- Verify the audio is working
- Verify the Internet is working
- Restart the computer
- Verify the phone is working
Follow each step to check the equipment in the room and check off the box when the step is completed. If you come across a piece of equipment not working properly, skip that step and move on to the next.
Name of User:

Enter the name of the student, staff, or faculty member who needed support.
Is there a problem?*
Please indicate whether there was an issue/problem during the routine check steps above.
Categorize the Issue/Problem:*
Select the category that best describes the issue or problem the user is experiencing, for example:
- User Training: Nothing is malfunctioning, the user needed assistance on using the equipment in the room.
- Audio: There is an issue with the audio.
- Video: There is an issue with the video; either from the projector or other device.
- Computer: There is an issue with the computer, mouse, keyboard, or related equipment/software.
- Telephone: There is an issue with the telephone in the room.
- Printing: There is an issue printing or with the printer.
- Other: None of the above.
Check if any of the following apply:
- Needed Additional Equipment
- Equipment Malfunction
- User Brought Their Own Device
- False Alarm
Details of the Issue:
Describe the issue in the classroom and what the solution was (if any):
Were you able to resolve this issue yourself?*
Select the status of the issue.
Additional Comments / Suggestions
Comments
This field is for validation purposes and should be left unchanged.

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