Classroom Support Form IT - Classroom Support This is a form for the recording and maintenance of classroom support for the Information Technology Department. Reason For Visit*Routine CheckCall for SupportE-Mail / Help Desk TicketOtherEnter the reason for your visit to this classroom/space.Your Name* Enter your name.Date* Month Day Year Enter in the date you came to the classroom.Time* : AM PM Enter in the time you came to the classroomBuilding*Atherton HallAvery HallBenson AuditoriumBernard HallBroad CenterBroad HallFletcher HallMcConnellScott HallWest (2014) HallOtherSelect the building you are in.Room Number* Please enter the room number.Building and Room Enter the building and room number you are in.Routine Room Test Turn lights on Turn the computer on Verify the display is working Log in as Smartclass Verify the keyboard is working Verify the mouse is working Verify the audio is working Verify the Internet is working Restart the computer Verify the phone is working Follow each step to check the equipment in the room and check off the box when the step is completed. If you come across a piece of equipment not working properly, skip that step and move on to the next.Name of User: Enter the name of the student, staff, or faculty member who needed support.Is there a problem?*Yes, there is an issue in this classroom.No, this classroom is working great!Please indicate whether there was an issue/problem during the routine check steps above.Categorize the Issue/Problem:*User TrainingAudioVideoComputerTelephonePrintingOtherSelect the category that best describes the issue or problem the user is experiencing, for example: User Training: Nothing is malfunctioning, the user needed assistance on using the equipment in the room. Audio: There is an issue with the audio. Video: There is an issue with the video; either from the projector or other device. Computer: There is an issue with the computer, mouse, keyboard, or related equipment/software. Telephone: There is an issue with the telephone in the room. Printing: There is an issue printing or with the printer. Other: None of the above. Check if any of the following apply: Needed Additional Equipment Equipment Malfunction User Brought Their Own Device False Alarm Details of the Issue:Describe the issue in the classroom and what the solution was (if any):Were you able to resolve this issue yourself?*YesNoYes; but follow-up is requiredSelect the status of the issue.Additional Comments / SuggestionsEmailThis field is for validation purposes and should be left unchanged.
